Address: No. 11, Niujiaokeng Road, Baizhoubian Industrial Zone, Dongcheng District, Dongguan City
In order to protect your legitimate rights and interests, and to avoid the worry of using our products, our company will provide comprehensive system product training services and professional technical guidance. Our company adheres to the service tenet of "Users are always God" and pursues quick response, The concept of "quality service, transmission technology and timely delivery" is to sincerely welcome every customer with efficient working methods and good business ethics.
1. Service guarantee measures
(1) Provide the relevant information required before the customer orders the products. All products must be strictly tested and debugged before leaving the factory. There are special personnel to implement tracking services for all products, and keep the relevant information at any time;
(2) If the equipment fails or the quality is wrong, the company will arrive at the on-site maintenance within 24 hours after receiving the notice;
(3) The product warranty period is 12 months. During the warranty period, the parts damaged by the free repair and replacement quality will be damaged. The damage, repair and replacement of the parts after the warranty period will only be charged. If the equipment is damaged, repaired or replaced due to human factors, only the cost is charged.
2. Product delivery period guarantee measures
In order to ensure that the product arrives at the customer's designated location as scheduled, the company will make a construction and installation plan for the installation of the fan equipment, and at the same time strengthen the equipment maintenance to ensure the normal operation of the fan equipment to ensure the construction period and the product to reach the designated destination. With our company's production capacity and equipment, we have the ability to guarantee quality, quantity and delivery on schedule.
3. After-sales service plan (summary of service system)
Guangdong Boya Industrial Co., Ltd. is the largest fire-fighting product manufacturing enterprise in the research, development, design, production, sales and installation of fire prevention and smoke control and air-conditioning ventilation equipment. For many years, the company is committed to ensuring the development, design and production of new products. Sales and installation of a large regional scale enterprise, leading position in the Dongguan area, the customer's unanimous praise for the company won the "product quality, service and brand image" and other honorary titles.
We can assign professional engineers to participate in the design of the project or to provide reasonable construction and installation plans for the customers on the construction site, to provide the design department or customers with fully different technical information, and to provide design reference materials for related products.
In the process of using the company's products, if there are technical problems or non-human quality problems affecting the use, customers should first call our service hotline: +86-769-23366228, and consult the engineers of the Engineering and Technical Services Department on product issues. We will provide satisfactory answers to our customers' questions or provide reasonable solutions in the shortest possible time. In the case that the phone can not effectively answer, we promise to go to the scene within 24 hours to help you solve problems.
The user feedback on the quality, or the related product and service issues collected during the quality return visit, the engineering and technical service department will quickly carry out analysis and research, and promptly give the customer a response to solve the problem in time. The company's engineering and technical department should regularly supervise and inspect all service work. When it finds that there are non-conforming products or potential unqualified phenomena, it will propose a professional and reasonable treatment plan at the fastest speed. If special engineering and technical problems arise, we can send professionals to assist in the investigation and analysis, cooperate with you to do the construction, take corresponding measures according to the engineering drawings and specific engineering and technical conditions, and assist in the specific construction services and product technology. The solution to the problem is to make the construction work smoothly. Responsible for quality warranty for all products delivered to the customer. Our company promises to implement "three guarantees" for customers, and the product lifetime warranty. After the product runs, we will guarantee the use failure due to product quality problems. We guarantee that we will arrive at the scene within 24 hours after receiving the notice and accept Party A's request at any time.
The company has set up an emergency repair organization for product failure problems, trained and set up a team with excellent technical level and skilled operation as a reserve team for on-site service organizations, and opened 24-hour after-sales service telephone: +86-769-23366228